Not Able to Register for Exam

Hello Monica,

Apologies for the inconvenienced this have caused you.

Furthermore, when registering for an exam, please make sure you’re using an InPrivate or Incognito browser. You may also try using other browsers preferably the newer version of Microsoft Edge which can be downloaded here: https://www.microsoft.com/en-us/edge.

Kindly also make sure to remove the occurrence of any non-English letters and replace them with Roman alphabets on the Certification profile (e.g. name, address). Signs and symbols should also be removed from the profile (like., \ ! @ # - etc.).

You may update your profile by logging in to your Microsoft Certification Dashboard then click “Edit Certification profile”.

If you encounter some issue, please provide us a PSR (Problem Steps Recorder), starting from the sign in page until the error message is shown on your screen.

You may upload the PSR file through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Monica,

Thank you for sending the requested details.

I have seen that there is a Non English character on your home address, hence I went over your profile and update it to Roman Alphabet.

With this, kindly try again to schedule your exam.

If same outcome persist, please send us a new PSR so we can continue troubleshooting you.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Hello Monica,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best regards,