Dear Support,
It looks like an issue to a lot of people, can anyone please escalate this to proper support team ??
I am not able to load my transcripts. Every time I click on the Transcript section, I get redirected to https://mcptnc.microsoft.com/transcript, and I get a blank white page.
Can you check my account please?
I have already tried different browsers, clearing cache and cookies, and even different machine.
Hello, Adam.
Welcome to Microsoft’s Community.
We understand that you are having some issues to successfully access your achievements in your dashboard, we will be happy to assist you.
We want to let you know that this is an ongoing issue affecting other users as well and our engineering team is working to find a resolution as soon as possible.
For the time being, before accessing your Microsoft Certification Profile, we kindly suggest that you follow some basic troubleshooting steps:
Make sure to use an up-to-date browser. (e.g., Edge)
Clear cache and cookies.
Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.
Allow all third - party cookies through the browser settings.
Please make sure that you have the latest version of the Edge browser or Internet explorer.
In case the issue persists, we have initiated a Private Message where you will be able to share some useful information with us in a safe way to verify your MS profile and a PSR (Problem Steps Recorder) from the time you are following the troubleshooting steps we have shared until the part where you are unable to access your Transcript.
Find the access to this space on the top right corner of this screen as shown in the image below:
Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s setting.
We are looking forward to hearing from you. Please bear in mind that if no response is received, we will proceed to close the case after two business days.
Best regards,
Xilena Navarro.
Microsoft Certified Professional Services Center.
Support: Monday to Friday.
Hello, Adam.
Welcome back to Microsoft's Community.
Thank you so much for all the information you have provided us, it is well appreciated.
We kindly invite you to see some useful information regarding your case in the Private Message we have initiated.
We will be very attentive to your response. If no response is received, we will proceed to close and lock the case after one business day.
Warm regards,
Xilena Navarro.
Microsoft Certified Professional Services Center.
Support: Monday to Friday.
Hi, Adam.
At Microsoft´s Community, we are glad to assist you.
We have shared some useful information regarding your questions in the Private Message we have initiated.
We will be very attentive to your response. If no response is received, we will proceed to close and lock the case after one business day.
Kindly,
Xilena Navarro.
Microsoft Certified Professional Services Center.
Support: Monday to Friday.
Hello, Adam.
At Microsoft’s Community, we are glad to assist you.
Since we have not received a response from you, we will have to proceed with the closure and lock of this Forum. But we want to let you know that you are very important to us and that is why we want to invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here). We will be happy to jump in and take a look.
Note that once the case has been closed and locked, you will not be able to reply even through private message.
Wishing you all the best,
Xilena Navarro.
Microsoft Certified Professional Services Center.
Support: Monday to Friday.
