not getting otp on registered email address

Hello Shikha,

As a workaround for this cases, kindly retry verification for the email through In Private mode of your browser. Also, kindly type the work email using lowercase and then save the profile.

In any case that you are still unable to verify the discount, you may perform the troubleshooting steps below:

• Sign-out from the browser

• Clear cache

• Delete cookies

• Use an "InPrivate/Incognito" browser session or try on a different browser

• Allow all third party cookies through the browser settings

• If you are using a work computer, you may try personal machine to ensure that there will be no restriction

If you are still getting the same outcome, please provide us with a PSR (Problem Steps Recorder) showing all the steps above until it shows the page that the discount did not apply and attach it via private message.

Please be advised that it is vital that we see all troubleshooting steps on the recording until the error message for us to properly diagnose a solution to your case. This is also a strict requirement by our next-level Support Team for them to pick up your case for escalation.

Once these documents have been received, we’ll be more than happy to hand this over to our Support Team for further assistance and troubleshooting.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Kind regards,