Not showing my Scheduled exam on my account.

I have registered for AZ-900 exam, but I am unable to see anything in my dashboard under appointments. I need help with this.

Hello Ayushi,

Please make sure that you are logged in to the same credentials used in scheduling your exam.If you are still unable to view your appointments under your Certification Dashboard, please follow the steps provided below:

1. Use a different browser in Incognito/InPrivate (Chrome/Mozilla/Safari) or the new edge browser that you can download here.

2. Should the issue persist clear cache and cookies (steps here) Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

3. Allow all third party cookies through the browser settings.

Once done, please go to your Certification Dashboard and check if you are now seeing your exam appointment. Once in, under Exam providers, select your exam vendor and hit “Go” blue button. The next page should provide you exam history.

In case you still unable to see your scheduled exam, I have initiated a private message requesting for information to verify your profile, please refer to the image below: 

Once receipt, we will check if your profile is fully migrated and does not have a duplicate account as this might be the cause of your issue.

Furthermore, you may still launch/start your exam on the link from the email confirmation sent by the exam provider.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

All the best,

Hello Ayushi,

Thank you for all the details you sent.

Through that, I was able to verify that you have only one account on our database.

To dig deeper on this case, please send us a step by step screenshot using the PSR (Problem Steps Recorder), Please make sure to capture starting from the login page until the issue is shown on your screen.

Once received, we will hand this over to our Support team for escalation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Ayushi,

I have escalated the issue to our Support team for further investigation.

Please expect for an update within 3-5 business days or as soon as I hear back from them.

For reference, I have sent your case ID number via private message.

Thank you for understanding on this matter.

Best regards,

Hello Ayushi,

Good day!

We received an update from our Support team and was advised if you could send us also the registration email sent by the exam vendor.

Once received, we will hand this over to our Support team for the continuation of your case.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hello Ayushi,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,