On Pearson Vue site, a "You do not have any pre-approved exams at this time." message appears even though I have already registered for PMI CAPM exam

In the Pearson Vue page where I'm supposed to schedule my exam a message under preapproved exams says "You do not have any pre-approved exams at this time." even though I did register for the CAPM exam.

I have contacted customer support for Pearson Vue via email to resolve the issue, and the person responding told me I need to directly contact Microsoft for further clarification and assistance.

I tried to schedule the exam before and it was working fine, though i had yet to decide when to take it so I postponed it for a few weeks, when I came back to finally set the date i found no exams under approved exams so i suspect this is the issue?




Answer
Answer

Hello LUJAIN,

Thank you for contacting the Microsoft Community.

I understand that you are trying to locate your pre-approved schedule exam, I can only imagine how confusing this is. Allow me to provide you information for this concern on missing scheduled exam.

It appears that you are trying to schedule an exam under Project Management Institute (PMI). Please note that you have reached Microsoft Certifications Team wherein we assist candidates question related to Microsoft exams and certifications available in the Certifications and Exams page.  

I have researched on my end and found out that for your concern, you may contact Pearson PMI support team if you need immediate assistance and further inquiries in scheduling this exam. You may use the contact information below:

Pearson|PMI: Customer service :: PMI - Project Management Institute :: Pearson VUE

Meanwhile, if you are interested in scheduling any Microsoft Certification Exam, you may visit our Register and schedule an exam page for more details.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 

Best Regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated June 16, 2025 Views 1,835 Applies to: