Online Exam - Camera Stream Issue

Hello,


I recently tried to take the AZ 204 exam through PersonVue. This however not happened as the proctor was unable to see my camera video stream.

All the pre checks with the PersonVue Software worked (everything was green and camera video was visible, at least to me). Is there any chance to verify why they could not see me to avoid any issues in upcoming exams?

Based on the setup (Hard- and Software) it should work as a colleague of mine participated also in a exam where he had no problems. So I assume there is something with the router (port not open or something like this), but I'm not really sure.


Thanks in advance and best regards,

Adam

|
Answer
Answer

Hi Adam,

 

Since you had a technical issue with the camera, I would recommend to report this immediately to the exam vendor which is PearsonVue as they can assist you in rescheduling and to provide you details and reason they were unable to see your camera video stream.

 

You may reach PearsonVue support with the information below:

 

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

 

For reference you may also check Online exams with Pearson VUE.

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

 

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 13, 2021 Views 9 Applies to: