OnVue application: Network check failed

Hello Sebastian,

Thank you for contacting the Microsoft Community.

I understand that taking your exam is a crucial step towards achieving your goals, yet you encountered network issues. Although our scope of support is within Microsoft Certification Profile access and benefits, I'll make sure to provide you with necessary information for you to be assisted by the appropriate team with rescheduling.

Since the issue has been raised and they have provided you with a case ID, you can be sure that their team is now working diligently to address the incident and provide you with further instructions on how you can successfully take your exam again. With your case ID, you can easily check the status of your case and get updates on any progress made by contacting Pearson VUE Support (select your region).

To ensure that we've got your case covered, please let us know how things turn out after reaching out to Pearson VUE.

I am hoping for your response.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hello,

Thanks for your answer.

I contacted with support from Pearson VUE just right now, currently no progress with my case.

Hello,

Support rescheduled my exam so this is a good news.

Waiting whether they found an issue with OnVue application, as issue is still visible on my side.

Hello Sebastian,

Thank you for writing back.

I'm glad that Pearson VUE was able to reschedule your appointment, and they are now looking at the technical issues you experienced with the OnVUE application. I would highly encourage you to keep working with them for proper assistance with the technical issues you encountered.

You might also be interested in checking out the About online exams with Pearson VUE page for your reference.

I would be glad if you could let me know what else we can assist you with.

I am hoping for your response.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hello,

Thanks for the article, very helpful.

I will check some additional scenarios with my issue.

As for the rest, all I can do is to wait for the feedback from the support.

Hello Sebastian,

You're welcome! I'm glad to hear that you found the article helpful.

To ensure that I've got your case covered, please let me know if you have already received a response from Pearson VUE to make sure that i will not miss anything.

I am hoping for your response.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hello Sebastian,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once this has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.