Hi Rajkumar,
Thank you for contacting the Microsoft Community.
I understand how crucial it is to have a smooth experience before your exam, especially with your current internet issues. Let me provide you with all the information you need.
For us to locate and verify your account, kindly provide the information that I requested in the private message that I initiated.
Meanwhile, if you are an active ESI Learner (meaning you are still part of an organization affiliated with the Enterprise Skills Initiative) and have utilized a company discount, please reach out to the ESI support team. Since you mentioned that you contacted their chat support, if you have already a Pearson VUE case ID, please forward it to the ESI team as they are best equipped to assist you further with your concern and can work with Pearson VUE on your behalf to offer additional guidance. I have provided their direct contact details in the private message I initiated. Please use your work email address when creating a ticket with them. They usually respond within 3-5 business days.
If you already reached out to ESI and received a case ID, kindly provide it to me through the private message I initiated along with additional information, and I will do my best to help you and follow up with them on your behalf.
Additionally, please know that according with our public document About online exams with Pearson VUE | Microsoft Learn, that internet connection can be disrupted by proxy servers, network packet inspection/filtering, or strict network security configurations which can cause the difference of internet speed for online proctoring and normal browsing. With that, it is highly suggested to use wired connection we have an accurate and stable connection during exam.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Best Regards,
