Pearson Vue | Revoked Exam | OnVUE exam proctor did not allow headphones

Headphones are specifically prohibited by Pearson Vue when taking an exam

Traveling the online testing route

OnVUE Candidate Technical Requirements

Hi Swapnil,


Thank you for contacting the Microsoft Community.

I understand how important a smooth test experience is, but due to the use of headphones, your exam was invalidated. Rest assured, I’ll guide you on the next steps.

For us to locate and verify your account, kindly provide the information I requested in the private message I initiated. I just wanted to know if you were able to receive a case ID from the proctor you spoke to, kindly provide it as well. This will allow me to provide your concern with our support team (If you are not a ESI learner) and expedite a resolution for you.

Meanwhile, if you are an active ESI Learner (meaning you are still part of an organization affiliated with the Enterprise Skills Initiative) and have utilized a company discount, please reach out to the ESI support team and provide the case ID with them. They are best equipped to assist you further with your concern and can work with Pearson VUE on your behalf to offer additional guidance. I have provided their direct contact details in the private message. Please use your work email address when creating a ticket with them. They usually respond within 3-5 business days.

If you are not an ESI learner, please be advised that according to FAQs for online proctored exam, any issues encountered before, during, or after the exam should be directed to the Pearson Vue support team. They can provide options or recommendations to reschedule your exam as they have direct access to your exam appointments.

If you already reached out to ESI and received a case ID, kindly provide it to me through the private message I initiated along with additional information, and I will do my best to help you and follow up with them on your behalf. 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi Swapnil,

As my goal is to ensure that I assisted you fully, I just want to know if further information is needed. Kindly let me know and I'll do my best to help you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

Hi Swapnil,

I trust you are doing well.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,