ONVUE Hmmm there seems to be an issue with your connection

Hi Im a Falcon,

Thank you for contacting the Microsoft Community.

I understand that you have encountered an issue before your exam and I can only imagine the frustration that you're feeling right now, and as a Microsoft customer we don't want you to feel this way. Allow me to further assist you and provide recommendations on how this can be resolved.

Due to the error that you have encountered before your exam, please note that you may be tagged as "no show" for the exam and rescheduling will result in a regular fee. I highly recommend contacting Pearson VUE to report the incident and request to reschedule your exam as they have direct access to your exam appointment for any rescheduling or modification request as well as the proper tools to provide you the available time/date of the exam from their system. They should respond within 3-5 business days but rest assured that their team is taking action at the earliest opportunity. Below are their contact details:

https://home.pearsonvue.com/microsoft/contact

Meanwhile, if you need further assistance after your interaction with Pearson Vue for me to follow it up, please provide the Case ID along with the information I requested through the private message I initiated to verify and locate your account. Please refer to the image shown below: 

In addition to this, with the issue that you faced before the exam, you might want to consider taking the exam at a testing center for a smoother test experience or use alternative equipment that meets or exceeds the Recommended Specification stated on the OnVUE Technical Requirements for the Candidate page if still want to continue taking it online.

You can also provide feedback to Pearson VUE that will help improve their service and take actions of the issue to avoid happening again. To provide comments and recommendations, please access Feedback and complaints | Pearson qualifications.

Please let me know if you have any further questions, and I'll be happy to assist.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards, 

Hi Im a Falcon,