OnVue is stuck on and shows We're checking for open applications. Please do not close OnVUE. This can take several minutes...I am not able to get into the exam portal...

Hi Vijaya,

Thank you for contacting the Microsoft Community.

I appreciate you for reaching out to us for additional assistance regarding your exam, and I understand the importance of successfully rescheduling your exam to showcase your expertise. Rest assured that I will provide the needed information.

For us to verify and locate your account, kindly provide the requested information to the private message I have initiated. This will allow us to provide the status of your exam.

In addition, if you were not able to take your exam due to the error you encountered on the exam provider application, please know that the missed exam will be tagged as "No show". This means you will need to schedule a new exam appointment as it will be considered as new registration. With this, since you encountered a technical issue on your exam, it should be reported first to Pearson VUE support team as they are responsible for supporting assistance with the status of your exam and any system issues encountered before, during, and after the exam since they are the one who can modify and have visibility for the available slots/dates.

However, if you utilized a company discount on your exam, it is recommended contacting ESI support as they are best equipped with options to help you further and can work with Pearson VUE on your behalf to ma sure that your discount still applied. You can contact them through the link below and use your work email address when creating a ticket with them:

ESI Support Team: http://esisupport.microsoft.com/en-US (They usually respond within 3-5 business days. )

Furthermore, please note that the requirements on OnVUE Candidate Technical must be met to avoid encountering any system issue, on the same computer and in the same location you’ll be taking the exam to make sure your computer, internet connection, and location are compatible with the OnVUE software requirements, and ensure to log onto your computer as an administrator to determine if any background processes are running and stop them. For help with enabling administrative permissions, see documentation for Windows and Mac. Alternatively, you have the option to take the exam at a testing center if you prefer a more reliable test environment for a smoother exam delivery experience.

Lastly, you may also provide feedback through the Pearson VUE website regarding your experience while taking the exam, Your feedback will be well appreciated as it may help in improving the service and quality of the testing center.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Vijaya,

I appreciate you providing the requested information and your cooperation in resolving your concern.

Upon checking the information you have provided, I can confirm that you utilized a company discount on your exam. Since you are an ESI learner, kindly reach out to the ESI support team, as they are equipped to provide additional support for any challenges encountered by ESI learners, and they can collaborate with Pearson VUE on your behalf to address the issue you encountered during your exam and they can offer additional guidance on how to proceed with your exam using the company discount. Kindly refer to the contact below and use your work email address when creating a ticket: Please note that their typical response time is within 3-5 business days.)

ESI Support Team: http://esisupport.microsoft.com/en-US 

Meanwhile, since you mentioned encountering an error (“the page isn’t responding”) while attempting to submit a case with the ESI support team, kindly provide me with a step-by-step screenshot using Problem Steps Recorder (PSR) (click this link for MAC device) throughout the entire process, starting from the sign-in page up (please refer to the image below) until the error page, along with your work email through the private message I have initiated. This will allow me to investigate your case further and provide you with more options.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hi Vijaya,

Thank you for sharing the screenshot of the error you’re experiencing.

Based on the details you’ve provided, it appears that you’re accessing the ESI Support Team link via a mobile device. To avoid any potential error messages, I recommend using a desktop or laptop to create a case ID for the ESI support team. If the issue persists, please provide a step-by-step screenshot of the process using Problem Steps Recorder (PSR) (click this link for MAC device), starting from the sign-in page up until the last step to the private message I have initiated. This will allow us to further investigate your case.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best Regards,

Hi Ruby,

Now I have used my laptop and followed the same step still I am facing the same issue...I am not able to record a video. So I have attached the image kindly check and do the needful.

***IMAGE REMOVED***

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Ruby,

I have replied your query could you pls have a look and do the needful

Hi Vijaya,

I appreciate you providing a screenshot of the error you encountered and your cooperation in resolving your concern.

With the information that you have provided, I have now forwarded your case to the support team so they can coordinate with the ESI support team on your behalf regarding your exam.

You may send me a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. Rest assured that I will keep an eye on this case, and I'll update you once resolution is received.

For your reference, I have provided your case ID via Private Messages

Best Regards,

Thank you for your support

Hi Vijaya,

I appreciate your response.

One step away for our Support team to expedite your case, please provide your work email to the private message I have initiated so we can also forward it to the ESI support team.

Once I receive your response, I will forward it to our support team.

Best Regards,

Hi Vijaya,

Thank you for providing the requested information.

I have now forwarded your details to our support team to generate a ticket with the ESI Support Team. This will facilitate assistance in rescheduling your exam in light of the issue you've encountered.

We will be updating this public post every 3-5 business days or as soon we received an update from them.

Hi Vijaya,

I trust this finds you well.

I received an update from our support team stating that the issue you experienced with the ESI support team link. To address this, the ESI team will be reaching out to you directly via your work email to provide further assistance regarding your exam. Upon receipt of their email, I strongly recommend maintaining open communication with them, as they are well-equipped to guide you on how to proceed with your exam using the company discount.

Should you require additional support from us or have any other questions, please don’t hesitate to reach out. We’re here to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,