onVue Pearson test stopped responding half way through the exam,I was not able to select or give answer to most of my case study questions. What to do next?

Hello Pratik,

Thank you for contacting the Microsoft Community.

I understand that you experienced a technical issue during your exam, and I know how inconvenient this can be. Allow me to provide some information for you to reschedule your exam.

Since you encountered an issue during the exam, and you already spoke with your proctor, this incident will need to be reported by your proctor to Pearson Vue.

If your proctor provided you with a case ID, kindly share it with us through the private message I initiated so I can forward this case to my support team and look for options on how you can proceed with your exam.

Please contact your exam delivery provider if this incident has not been reported yet. You can use the contact details for Pearson Vue below:

https://home.pearsonvue.com/microsoft/contact 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private messages. Thank you.

Best regards,

Pratik

Thank you for the response, and I appreciate your patience on this case.

I have forwarded your case to my support team so that we can follow up with Pearson Vue. Please check our private message for details. You may receive an update within 3-5 business days.

Let me know if further is needed.

Best regards,