OnVue stuck in the screen "OnVue is setting up for your exam"

Hi,


I had scheduled my exam for AZ-140 and completed all the system/compatibility test 30 mins before and followed the instructions, however when arrived at the screen "OnVue is setting up for your exam" the screen is just stuck at 0% and doesn't proceed at all, I waited for more than 45 mins, posted the my question in the pearsonVue support chat and didn't get any response. I closed the window and re-initiated the verification process to launch the exam and it just stuck again at the same screen.


I am really disappointed and looking for help. I would like reschedule this exam to some other date due to this issue.


Appreciate any help here.


Thanks.

Answer
Answer

Hi PavanP_83,

Thank you for contacting the Microsoft Community.

From the looks of it, what you have experience is a technical issue on the OnVUE portal. Allow me to point you to the correct support for further assistance. 

You may reach out directly to Pearson VUE to report this issue and to have your exam rescheduled. For immediate assistance, please see their contact information by accessing this link: Customer service :: Microsoft :: Pearson VUE.

For more details about online exams, please visit the About online exams with Pearson VUE page.

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

Best regards,​

Jayar_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated April 14, 2025 Views 2,725 Applies to: