OnVUE - System test: Diagnostics - Network check

Hi dan,

Thank you for contacting the Microsoft Community.

I understand that you encountered some technical issues while attempting to check the system requirements. I know how important this exam is for you, and I want to ensure that your effort spent preparing for it won't be in vain especially you have used the same network to take an exam before. Allow me to extend my assistance to have this resolved.

There could be some other underlying issue causing the technical issues. For future reference you can visit Run a system pre-check to see if the computer you’ll be using meets the requirements before registering for your online exam.

 
For any technical or network issue encountered during the exam. An incident report must be submitted to your exam delivery provider. This will allow them to conduct an investigation and pinpoint the reason why this happened. They also have direct access to your exam appointment for modification and rescheduling purposes. Please find the direct contact in your region through the links below:
 
Pearson Vue: https://home.pearsonvue.com/microsoft/contact

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message along with the requested information to locate and verify your account.

Moreover, please be advised that technical difficulties in online exams are unforeseen equipment problems such as software bugs wherein some antivirus software can cause performance issues and it can happen in any exam delivery provider.

If in case that you still want to schedule and take a Microsoft exam via OnVUE, we recommend you take note of the following reminders to avoid experiencing the same issue:

• Unreliable internet connections (e.g., wireless networks, hotels, VPNs, mobile hotspots) may interrupt connectivity. If possible, you should use a personal laptop with a wired, ethernet connection.

• Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software.

• Review the About online exams with Pearson VUE | Microsoft Learn page for more helpful advisements regarding online testing.

Pearson VUE strives to provide the best possible testing experience for you. However, if you encounter any problems or dissatisfaction before or after your exam, they would like to hear from you. Your feedback is valuable for them to improve their services and address your concerns. You can submit your Feedback and Complaints | Pearson Qualifications online.

Kindly let me know if further assistance or clarification is needed so that I can be of additional help if necessary.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely

Thank you for your response, I appreciate it. But the embedded link is not opening.

Moreover, I hope you are able to reach out to Pearson Vue support team and report the technical issue you encountered for them to investigate as they have the right tools and direct access with your appointment if modification is needed.

Kindly let me know if further assistance or clarification is needed so that I can be of additional help if necessary.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely

Hi dan,

I hope all is well with you.

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Warmly,