OnVUE. System Test, Launch Simulation fails to launch, reverts to main page

Hi Horchata,

Thank you for contacting the Microsoft Community.

We sincerely apologize for the inconvenience and the experience of having issue while trying to take an exam.

Let me further assist you by escalating this case to our Support Team so they can investigate on what happened on your case and provide a resolution.

To proceed on escalating, our Support Team will be needing the actual Exam Confirmation email you received after booking an exam, the invoice and the Ticket number from Pearson Vue. You may attach those emails through the private message I initiate along with the requested information.

You can access your private message by clicking this link or refer to the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Horchata,

Hi Horchata,

I appreciate your patience throughout this process.

I received an update from our Support Team regarding your concern.

As per the Support Team, you attempted to check in the exam twice. However, due to technical issues, the session was revoked and the appointment was rescheduled from Nov 27 to Dec 04. This has been escalated further to review what caused the issue. They also see that you have an unknown, unapproved application opens in the background.

At this time, we recommend to review and check your computer again to ensure if there are any anti-virus software or application is active or open in the background. Review the OnVUE technical requirements and perfrom the system test again.

The exam is tomorrow. You should reschedule the exam to a future date until we figure out what unapproved application was opened. We are happy to change the appointment date as long as you agree with this change.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question

Regards,

Hi Reign_G,

Thank you for the awnser.

Pearson VUE asked me to try the exam on a different Windows Computer. I managed to find an old 2008 laptop of mine which managed to run the software, yet still failed on exam day. This is another (sad) issue that I'm dealing with directly with them.

I thank you for pointing that an unknown, unapproved application opens in the background. I have desactivated the anti-virus software, yet it doesn't solve the problem. I will investigate further on my side.

But, unfortunatly, the problem still isn't solved and I will cancel any exam appointment until I can assure myself that I won't deal with software crashes.

I'd like to be assisted still, if possible.

Hi Horchata,

Thank you for your response.

I have reverted the issue back to our support team for further investigation.

Please expect for an update within 3-5 business days or as soon as we hear back from them.

Regards,

Hi Horchata,

I appreciate your patience throughout this process.

I received an update from our Support Team regarding your concern.

As per the Support Team, could you confirm when would like to take the DP-900 exam? You can send the details to our private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Horchata,

I appreciate your response.

Please provide 3 feasible exact date on when do you plan to take the exam, so Pearson Vue can help you resolving your technical issue. You can send the details to our private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Horchata,

I appreciate the response provided over the private message and I am sorry for the inconvenience this has caused you.

I have reverted the issue back to our support team to answer your question on how to fix your current problem and assist you further.

Please expect for an update within 3-5 business days or as soon as we hear back from them.

Regards,

Hi Horchata,

I appreciate your effort on searching on what happen on your case.

We just got received an update to our Support Team that the only way for Pearson Vue to help you with troubleshooting your issue is by a live session when you’re taking your exam. Pearson Vue has made a special case for you so that technical help is available to help you resolve your technical issue, but it has to be on the live exam.

Also, please make sure to completely review the advance technical specification and perform the system check in advance.

Additionally, you have an option on scheduling your exam at exam center and testing in-person, which might be a better option.

Please let us know your decision.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Hi Horchata,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Regards,