Hello Constantinos,
Good Day!
We just received an update from our Support Team and have confirmed that this is now resolved as per the sticky post.
Before trying to claim your discount again, please follow the troubleshooting steps initiated on my initial response.
Also, please make sure to enter the email address on the Check Eligibility field on small caps.
If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the troubleshooting steps until the error message via private message along with the requested information so we may continue troubleshooting with you.
You may also adjust the limit of 25 screenshots as a default to a higher number of pictures to show the process. Please change the number to at least 100 screenshots in the tool’s settings.
To access private message, please see image below:
In addition, please attach the actual copy of the email confirmation that you have attended the Training showing the recipient (from and to field) along with the Event ID that can be found on the email confirmation link as shown in the image below for reference.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Best regards,
