Page Stayed on Connecting to Exam status for more than 1 hour

Hello,

After checking in and the verification pics, the VUE window stayed on in "downloading your exam status(0% complete)" for more than an hour, after which I closed the window.

I understand that I cannot re-use the code sent for the test slated for today.

I was appearing for the AZ-900 Fundamentals test.

Could you advise on my next steps.

Regards,

Prosenjit.

***Moved from Exams / Other***

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Hello Prosenjit,

 

It seems that this is an issue on the Pearson Vue Site which your exam is not responding for the download or might be a technical issue.

 

As per the Exam FAQ of Pearson Vue, if you have encountered any technical issue before, during or after the online exam, you may need to contact the Pearson Vue Customer Support.

 

I would recommend to contact your exam provider directly to conduct some investigation and may assist you in rescheduling your exam since you have missed to attend your scheduled appointment.

 

Please see contact details below.

 

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

 

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

 

Best regards,

Salomi_K1
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated April 8, 2021 Views 7 Applies to: