Parson exam (VUE) had technical issues **Removed**. This caused delays (close to 2 hours waiting in queue). How to I report this issue to get credit/reschedule exam. Anyone know? Post a direct link.

Hi JMVid,

Thank you for contacting the Microsoft Community.

I value your time and effort in bringing this matter to our attention. I am very much aware of the assistance you need as I know that you encountered an issue during your exam. I'm here to take immediate action by providing you with information to make the most of this opportunity.

For us to locate and verify your account, we kindly request you to provide us with the necessary information through private message for us to have this check and review.

Please be advised that we have received multiple reports from other candidates experiencing the same issue and have reached out to the Pearson VUE's Support Team to explore options and determine the best course of action. We highly value our partnership with you and are prioritizing the resolution of this matter.

For immediate assistance, according to OnVUE FAQ's, since you encountered an issue before, during, or after the online proctored exam, this incident should be reported immediately to Pearson VUE's Support Team, as they have direct access to your scheduled appointment and can provide you with alternative options to successfully take your exam. They typically respond within 3 to 5 business days.

On the other hand, if you utilized a company discount to your initially scheduled exam, please note that you need to first contact the ESI Support Team as they are the experts in handling concerns raised by the ESI learners, kindly visit the private message regarding the ESI contact information. They are also the ones who can collaborate with Pearson VUE on your behalf for you to successfully take your exam. They typically respond within 3 to 5 business days.

For further assistance needed after your interaction with the Support Team, please provide the Pearson VUE Case ID number to the private message along with the necessary information, for us to follow up with them on your behalf.

To ensure that you are well guided, for future references you may also visit OnVue Technical Requirements for the Candidate and About online exams with Pearson VUE | Microsoft Learn section to keep you guided about taking an online exam.

Moreover, you can use the experiences that you have described to provide your personal feedback through Pearson Vue. This is a platform that allows you to submit your opinions and insights on various topics and issues.

You may refer to Feedback and complaints | Pearson qualifications.

Hi JMVid,

I hope that you are doing great!

Hi JMVid,

We have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warm Regards,