Passed AI-102 Exam – Certificate Still Missing After 48 Hours

this is my score card

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

Hello RaviKumarx,

Thank you for communicating with Microsoft's community.

Based on your inquiry, we understand your "Microsoft Certified: Azure AI Engineer Associate" certificate is not available for you in your profile. We understand how important is to be able to confirm your achievements and we will do our best to help you sort this situation out.

Take into account, if you do not see your certificate in your profile, it is possible the email used to register for it was different. In case you remember any other emails that may have been used to start / complete exam registrations in the past, we suggest using those emails to access Microsoft Learn and check if your information is visible. See below some tips to retrieve other unexpected emails:

• Check your browser navigation history and your saved passwords

• Check all possible emails.

We hope this information helps you locating your certificate. In case you run into any issue while doing so, we have started a private message; this step is to verify the details and offer personalized help. You will find the link provided within the message. We are sorry for any inconvenience that this may have been caused.

- Private Messages - Microsoft Community

We are looking forward to your information. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message.

Best,

Follow-up on Missing Certificate – Single Microsoft Account Used

Dear Dariem Morales,

Thank you for your continued support.

I want to confirm that I have only one Microsoft account, which I used both to register for the exam and to log in to Microsoft Learn:

• Microsoft Account

• PUID (UserToken):

Additionally, I used the same email to log in to Pearson VUE and connect with their system.

I have already contacted Pearson VUE about this issue, but they informed me that certificate issuance is handled by Microsoft and advised me to reach out to you.

Could you please check from your side what might be causing the certificate not to appear in my profile?

I appreciate your help and look forward to your response.

Best regards,

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

Dear Microsoft Certification Team,

I appeared for the AI-102 exam on ****** and successfully passed. However, even today, my certificate has not been issued or reflected in my Microsoft Learn profile.

I am confused and concerned about what went wrong since I have completed all requirements and passed the exam. I have all the necessary documents, including the scorecard and candidate ID, as proof.

I did not expect to face such an issue from the Microsoft certification process, and I kindly request your urgent assistance to resolve this matter.

Thank you for your understanding and support.

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

Hello RaviKumarx,

Thank you for your response!

We have updated your case via private message, feel free to reply over that communication channel to continue with the corresponding support process for your case.

We are looking forward to your information. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message

Best regards,

Hi RaviKumarx.

We want to let you know that your case has been assigned to our Specialized Team.

We want to inform you that our Engineering team is reviewing several cases like yours, due to the updates that have been made to our platforms. This process has been taking more time than expected, so we will keep this forum open until we have more information.

Please keep in mind that it might take up to 5 business days to provide you with updates.

We would like to thank you in advance for your patience.

Kind regards,

Dear Dariem Morales,

I hope you're doing well.

As per your last update on ***, my case was forwarded to the Specialized Team, and I was informed that it may take up to 5 business days for further updates.

Today is ****, and it has been 5 business days, but I haven’t received any further information or resolution regarding my missing AI-102 certificate, even though I provided all the requested details and screen recording.

Could you please provide a status update on my case? I am eagerly waiting for the certificate to reflect on my Microsoft Learn profile.

Thank you for your continued support, and I look forward to hearing from you soon.

Warm regards,

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

Subject: Final Follow-Up – Certificate Still Missing Since 26 May Despite All Submissions

Dear Dariem Morales / Microsoft Support Team,

Today is ***, and I am still waiting for a resolution to my missing AI-102: Azure AI Engineer Associate certificate. I passed the exam on **** (Registration ID: ***, Score: ***), and it has now been over ** days without any result on my Microsoft Learn profile.

You had mentioned on*** that the case was escalated to your Specialized Team, and it would take up to 5 business days. However, I have received no further update from your side since then.

I have already submitted everything requested, including:

• Full account and profile details

• PUID and Learn username

• A screen recording showing login, credentials page, and missing certificate

• Followed all steps (InPrivate window, home network, BTS check)

I am unable to understand why, even after following all procedures properly and submitting valid proof, the certificate is still not issued or visible. This delay is affecting my professional plans.

I kindly request an immediate update and resolution. If there is any issue from your side, please clarify it transparently. I am trying my best to cooperate, but this continued silence is disappointing from Microsoft’s support.

Looking forward to your reply today, as this issue is now overdue.

Warm regards,

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy.**

Hello RaviKumarx,

Thank you for your time.

We have updated your case via private message. Feel free to continue with the communication over that channel if required.

We are looking forward to your confirmation. If we receive any response from you within two (2) business days, we will proceed to close both this case and the Private Message.

Best regards,

Hello, RaviKumarx.

Thank you for your communication with Microsoft's community.

We hope you are doing well.

We wish we could be of more help. However, since we did not receive further replies from your end, we require closing and locking this case. 

If the resolution provided did not fix the issue or answer your inquiry, we invite you to post a new question. We will be ready to receive your request and continue assisting you.

Best regards,