Passed AZ 900 - but still not received certificate

Hello, RC.

Welcome to Microsoft´s Training Support Forums, here your request will always be well received.

As we understand from your inquiry, you cannot visualize your certificate on Your Dashboard. 

In this case, please follow the steps below to rule out browser-related issues:

1. Clear your browser’s cached data and cookies.

2. Use InPrivate browsing with Microsoft Edge.

3. Click on this link to go to Your Dashboard.

4. Log in using the email address you used to take the exam.

5. Go to View Certificate and now you should be able to see your Certificates.

If the previous process does not work, please share some information we require through the Private Message we have initiated. Once you provide these details, we will check in detail your MC Profile.

Please let us know if there is anything else we can do for you. If the information we shared was helpful, please let us know by choosing “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of this post. This will let us know if your support experience has been great or how we can improve it.

In case we do not receive a response, it will be closed and locked after two business day. 

Have an excellent day,

Hello, RC.

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

As we understand, you are not able to see your Certificate on your Dashboard.

After doing some research, we found that there is another thread open regarding the same matter. With that said, we will proceed closing and locking this thread, but please rest assured we will continue looking into the situation you are experiencing at the moment.

Please reference to that interaction with the following link: Been ********, still not received AZ - Training, Certification, and Program Support (microsoft.com)

Have an amazing day,