Passed exam 3 days ago, no confirmation email received

Hi igorjrr,

Thank you for contacting the Microsoft Community.

I understand how important it is to receive the official confirmation email for your records, especially for archiving or sharing. It's great that your certificate is visible on the dashboard, and I recognize the urgency in ensuring all communications are received. I’m happy to assist in confirming your passed exam.

First off—congratulations on passing the AZ-204 exam! That’s a fantastic achievement and definitely a meaningful milestone on your certification journey.

To further check, please provide the following details requested via private message I have initiated.

Meanwhile, please know that the email confirmation of your exam result with the feedback on your performance will be sent to the email address you used to register for your exam. 

To access your Score report, please visit this Exam scoring and score reports | Microsoft Learn page as your reference guide.

Alternatively, I recommend reaching out directly to the exam delivery provider, as they have full access to your appointment details and can resend the exam registration email to your preferred address. Their support site offers several convenient contact options, including live phone assistance, which allows you to connect in real time. You can select your region to view all available support channels. They’ve also introduced a live chat feature, giving you the opportunity to speak directly with an agent for quicker resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi igorjrr,

Thank you for your response over direct communication.

I completely understand how important those post-exam emails are, especially the ones confirming your pass status and certification. I know it can feel unsettling not to see those come through when you’re expecting them.

One likely reason you haven’t received these communications is that your Microsoft Learn profile may not currently have a preferred email address linked to it. This can prevent certain system-generated emails from being delivered to you.

To resolve this, please follow the steps in this Manage your Microsoft Learn profile settings | Microsoft Learn guide to update and link your preferred email address. Once you've done that, just let me know—I'll be ready to explore the most feasible options for moving forward from there.

I’m here to make sure nothing holds you back from receiving the recognition you’ve earned.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,