Pathetic service of pearsonview

Hi AnilShr,

To maintain the integrity of proctored exams in an online/webcam setting, specific policies, practices, and procedures are enforced.

Since you are taking your exam at your home you must meet the following requirements:

·         Office or conference room must be walled, have a closed door, and be free from disruptions.

·         If taking the exam at your home, the room should be free from disruptions.

·         No third party is to be in the room during your testing session.

In any event that the proctor detect any violation against this policy they will immediately disconnect you from the exam.

For more information, please visit “About online exams”.

Since there is an on going investigation on Pearson VUE we need to wait for their resolution because they are the one who administered the online exam which means they have all the copies of the needful data for the review.

If this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Thanks, 

Thanks for your reply.

The terms and policies they are referring can't be unilateral. They can cancel exam anytime because of technical issue at their end which has happened twice which has wasted my days of effort, my weekend and entire planning.

They have modified their application where 40 MBPS internet speed is failing in internet speed test and only 100 MBPS passed, that's why I need to change my location.

I mentioned that clearly and asked them to allow a disconnection so that I can go back and continue the test using 40 MBPS which they didn't allow. 

Where they have written that one need 100 MBPS speed for this test?

I expect a resolution and they must reschedule my exam without paying again.

Regards,

Anil

Hello AnilShr,

We’ll keep this as a feedback on the experience encountered during the online proctored exam and forward it to our Business Team.

In line with your question, please contact Pearson VUE since that are the one who set the guidelines for online proctored exam. You may also visit the “How to take an online exam” page for more details.

Due to the fact that there is already an on-going investigation, please wait for the Pearson VUE’s resolution.

If this solves your problem, please indicate “Yes” to the question belowso that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Kind Regards,