Hi, today I scheduled the PL-100 exam with Pearson VUE. At first, I choose one appointment day and time and reached the purchasing step however after I entered my financial information and clicked okay to purchase I got an error saying that the appointment is already taken and I should change my appointment. So I did change the appointment and went through with the process all over again and this time I was able to secure the appointment after clicking purchase. However, when I just checked my account the purchase went through twice even if I have only one valid appointment. I only received one invoice from Pearson VUE and only got one confirmation of exam. I would like for the not valid amount to be issued as a refund to my account. Could you please help me with that?
Microsoft Credentials Support Has Moved!
..
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
July 3, 2025
Microsoft Credentials Support Has Moved!
..
Microsoft Credentials support is now available through our new web form. 👉https://aka.ms/credentialssupport
Payment Ran Twice for One Exam Scheduling with Pearson VUE
This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
I got the refund to my account, thanks for the support.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hi Fulya,
Thank you for contacting the Microsoft Community.
I am glad to know that you were able to get your refund, should you have clarification or need further assistance with your Microsoft Certification profile access/benefits and exam registration, feel free to let me know and I'll be happy to assist.
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.
Regards,
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hi Fulya,
Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once case has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.
Regards,
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours
Report abuse
Details (required):
Thank you.
Reported content has been submitted
1 person found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated May 13, 2025 Views 355 Applies to: