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Pearson cancelled my exam even after showing the valid government approved id

I had scheduled my Azure exam using Pearson vue services on *removed*. My order id is *removed* 

During the start of the exam proctor joined about 40 - 60 minutes late and when she joined. She ask me to show the valid government approved original id. I showed her my driving license at first which was laminated so she told me to show something else as we are not accepting the ids if it is laminated. Upon her request I showed my Govt approved original UIDAI ID which is a national Id. She rejected my original id citing that this ID should be in the pvc format.

I told her that even guidelines didn't mention that id should be in the pvc otherwise it won't get accepted. She said like she is not going to let you give the exam as you are not able to produce the valid id which is absolutely white lie in front of me.

She asked for the passport which I don't have with me, I said all I have is this original govt approved ID. She didn't accepted it and told me that you need to reschedule the exam and have to provide valid id next time.

I told her to send me mail citing the reason of rejection along with the reschedule link.

I didn't receive any such mail , she told me to talk to help desk instead.

I am working professional and I have to manage time for study and then giving any exam from my working schedule. It is very hard to me go after any one and send multiple mails to them to reschedule the exam where I have shown what was required and sufficient as per rules.

I raise this concern to the Pearson helpdesk and instead helping me out they just put all blame on me and rejected my candidature for that exam.

They mentioned that I need to buy exam again and they are not going to reschedule my exam.

I have feel I am being ill treated by Pearson, it is pure ignorance towards me. I talked to my other friends those recently gave the exam , and they mentioned that for them showing UIDAI was sufficient for them to pass through the process.

I don't want to waste more of my time in typing complaints where I have done nothing wrong.

*Personal Information deleted by the moderator. Please see the Microsoft’s Community Frequently Asked Questions for more information on how you can protect your privacy*

Hello Rahul!

Thank you for reaching out to Microsoft’s Community. 

 

We would like to inform you that we moved your thread from [Microsoft Credentials / Certifications / Other] to [Microsoft Credentials / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue].

 

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

 

Kindly,

Jimmy Llanos.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi Rahul,

 

Thank you for contacting the Microsoft Community.

 

I can only imagine how you feel, and I know how important it is for you to have another opportunity to take your examination. Your feedback about your exam experience with Pearson VUE is also deeply acknowledged, so allow me to provide you with further assistance and guidance to address your exam rescheduling and feedback with Pearson VUE.

 

Rest assured that I get where you are coming from, and I will try my best to support you in following up with Pearson VUE regarding your exam rescheduling. With this, please kindly provide me with the Case ID (you may request one from them if it hasn't been provided yet) you received from Pearson VUE, as well as the requested information, through the private message I have initiated, so that I may assist you in coordinating with them in rescheduling your exam and other possible options.

 

On top of offering, you my committed support in trying to find a solution for your exam and check in issues, rest assured that I also deeply recognize your input and feedback with your exam experience. With this, I have forwarded your feedback to our Support Team so that they may coordinate this to Pearson VUE. In line with this, I highly encourage you to also submit your feedback to Pearson VUE directly by referring to the Pearson VUE Feedback and Complaints page to forward your feedback and personal exam experience.

Meanwhile, if you utilized a company discount to schedule your exam. I recommend contacting the ESI support team for assistance in rescheduling your exam, as they are the best team that supports ESI learners with their exam inquiries. You may refer to the private message I have initiated on how to contact the ESI team.

 

Moreover, as per the Microsoft OnVUE exam information // Pearson VUE, indication of the ID being required to be in PVC format is under the Aadhar card section, so we will validate this with Pearson VUE and also relay your experience during your identity verification.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Rahul,

We haven’t received an update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

 

Best regards,

Ford_R6
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated May 24, 2024 Views 69 Applies to: