Pearson OnVue app needs to close Finder to start exam on MacBook?

Hi Trương,

Thank you for contacting the Microsoft Community.

I know the importance of completing an exam and I’m saddened to hear if it didn’t go as seamlessly as expected. Allow me to provide the corresponding team that can assist you promptly with any possible technical or network issues encountered.

Listed in the OnVUE Technical Requirements for the Candidate are currently only the requirements being accepted when planning to take an exam online. Pearson VUE strongly advises against the use of equipment that does not meet or exceed the Recommended Specifications. The minimum requirements will be updated on a regular basis based on the needs of our exam sponsors.

Since your device is applicable for an online proctored online exam, for real-time assistance, it is highly advisable to contact your exam delivery provider in order to determine the best course of action for any problems that arise during the exam. Also, they have the right tools to process rescheduling and any modification request for an exam appointment as well as identifying seats available. Please visit the link below to get the phone number of your region or you may directly contact their support through chat platform: 
 
Pearson Vue: https://home.pearsonvue.com/microsoft/contact

You can also run a system test to check if your device is compatible with the OnVUE testing requirements.

Let me know how things turned out so that I can be of additional assistance if necessary.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question. 
 
Regards,

Hi Trương,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once case has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.