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Pearson Onvue exam technical issue

Hello,

I'm looking to rebook an exam, but have been made to wait until the ***removed*** after experiencing the following situation. I would like to book my exam sooner because I've faced technical issues each time I take this exam online.

***removed***I took an exam through Pearson OnVUE and ran into technical issues that prevented me from answering the final set of questions. I asked the proctor to help me, he restarted the program, but It didn't solved the problem, my time gone, the exam ended but I have no resolution, and I failed because of this technical issue

I would like to get back my exam voucher. This is the 2nd time that I lose my exam voucher not by my fault...

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Answer
Answer

Hello Norman,

Thank you for contacting the Microsoft community.

I appreciate your dedication to the Microsoft Credentials, and I recognize that you encountered technical issues during your exam which led to a failing mark, I understand that you are asking for a replacement voucher for your exam and to waive the waiting period. Allow me to provide the best path to move forward.

Since you experienced technical issues during the exam, kindly share the information requested through the private message that I initiated for us to verify your profile and provide options for you to proceed.

As per the OnVue FAQs, for issues experienced during the exam, it is to contact the Pearson VUE support team directly. Meanwhile, if you are an ESI learner or you used a company discount for the exam is to reach out to the Enterprise Skill Initiative support team for additional assistance as they are the ones that have the specialties to assist for issues faced by ESI learners.

Below is the contact information for Pearson VUE and ESI support, please note that ESI and Pearson VUE support responds within 3 to 5 business days:

ESI Support: ESI support Contact (Login using your company email)

Pearson VUE: Customer service :: Microsoft :: Pearson VUE

Furthermore, if Pearson VUE provided a case ID with regards the technical issue you experienced, please share it with me as well for us process a request to waive the exam retake waiting period.

For future reference, we recommend to running a system test prior to the exam to minimize the possibilities of any technical related issues and consulting the OnVue Technical Requirements as well as to review your testing environment or taking the exam at a test center for a smoother and more reliable exam experience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

MLawrence_Y1
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated March 20, 2024 Views 52 Applies to: