Pearson OnVue Software keeps asking asking to download latest version

Hi Baju,

Thank you for contacting the Microsoft Community.

I understand that you encountered technical difficulties with downloading the OnVUE application despite having the latest version. Allow me to direct you to the correct support to assist you with rescheduling the exam.

Upon checking, for any technical errors experience before, during, or after the exam, you should reach out to Pearson Vue to file an incident report so they can guide you on how to prevent it in the future and consider rescheduling your appointment. you may get in touch with them using the link below:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

Also note that if you used a voucher less discount, this should be re-instated after 36 hours if this was unused or your scheduled exam has been cancelled and is within its validity. Please use this Vouchers and redeeming discounts steps in claiming this benefit.

In case you need help with Microsoft Certification profile access/benefits and exam registration in the future, you can always post a new question, so our team can give immediate assistance. 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.