Pearson prometric exam software glitch

Team,

I planned to give AZ 900 exam yesterday via pearson vue home exam option.

The software got downloaded on my apple mac laptop & while loading in for microsoft exam it cameup with popup that completely froze the session & laptop.

OnVue wants to access to control System events - Click Dont allow or ok.

I contacted the agents via chat & they tried to help me without any luck. We had to reboot the laptop 3 times with no luck.

I was informed unfortunately this process took my session as live & have asked me to reschedule this exam with a voucher code provided.

Did you hear this feedback from others too ? As I understand the software has reported these issues with mac users. Please could you advise or reachout to Pearson as to why have they have not done software due diligence & what is the alternative for such issues in future?  My case id with them is case id : 05109417. 

I had to waste 3 hours of time & I am now unable to reschedule the exam. Kindly advise.

Regards,

S

Answer
Answer
 I fixed the issue while doing the System test by adding the OnVue app in Input Monitoring in the System Preferences - Privacy & Security settings. 

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Last updated January 31, 2021 Views 410 Applies to: