Pearson VUE asked my credit card no., expiry date and CVV code to book exam

Hello Ann,

Thank you for contacting the Microsoft community.

Your persistence in scheduling your exam is absolutely wonderful, I recognize your concerns with providing your banking details when trying to schedule an exam directly through Pearson VUE as you are receiving an error when trying to register through the Microsoft Certification platform and is looking for an alternative method. Allow me to help with regards your concern.

Since you are experiencing an issue with the exam registration process, as this normally occurs when you are trying to renew a certification that has already expired by scheduling the same exam, this error will occur as the system still recognizes your initial exam. Normally this issue is resolved by reaching out to Pearson VUE directly and requesting to schedule your exam offline.

With that being said, Pearson VUE will ask for your banking details to process the payment for your exam. Rest assured that any information, including Personal Identifiable Information or Banking details you provide to Pearson VUE will be protected and confidential. Please make sure to use the official Pearson VUE contact information which I will provide below:

Pearson VUE: Customer service :: Microsoft :: Pearson VUE.

Furthermore, as my goal is to make sure you are assisted properly, please share a step-by-step screenshot of the exam registration process by following the steps provided below and if the issue persists, please share the PSR file along with the requested information through the private message that I initiated. This will allow us to have a visual understanding of the issue and will help us determine options for you to schedule your exam.

1. Open Problem Steps Recorder (PSR) for Windows | Click this link if MAC device

2. Open the latest Microsoft Edge browser and use InPrivate.

3. Sign-out from the browser and clear cache and delete cookies.

4. Allow all third-party cookies through the browser settings.  

5. Then access the Browse Certifications and Exams and select your preferred exam. 

6. Try to register or schedule your exam again. (In case you're using a discount, please refer to the Vouchers and redeeming discounts.)

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Thanks MLawrence_Y1

Replied through Private Message.

Hello Ann,

Your response was well received.

Using the information you have provided, I have checked the PSR provided as well as your profile, I noticed that you are using a company discount which is a part of the Enterprise Skill Initiative program, with this, the best option to proceed with scheduling your AZ-104 exam is to reach out to the ESI support team on their ESI support Contact page as they are the ones with the specialties to deal with registrations concerning company discounts.

Kindly click this link and sign in using your company email. This is to ensure that the discount will still be applied when scheduling your exam.

Moreover, should you need further assistance, kindly check our private message, and share the ESI case ID with me so I can monitor your case with them on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Ann,

I hope you are doing fine.

As discussed, since you are trying to utilize a company discount, it is best to reach out to the ESI support team as they can assist you with scheduling your exam as well as making sure that the discount will still apply.

To reach the ESI support team, click this ESI support link and login using your company email, then select the Create Case option and provide the information requested on the "Open a New Case" form and attach all necessary documents such as screenshots of the confirmation email then click submit. You will be provided with a Case ID to track the progress of your case.

Should you need further assistance, you may share the Case ID with me, and I can monitor your case with the ESI support team on your behalf and provide you with updates as soon as I receive them.

Otherwise, if this solves your problem, please indicate "Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through private messages. If the resolution provided did not resolve the issue, please post a new question.

Sincerely,

The issue is resolved, the case can be closed, thank you.