Pearson Vue cancelled my Exam due to my name change that Microsoft helped me change 2 weeks ago.

Hi Faya,

I hope all is well with you.

Since my colleague @GerardM_B6 is out of the office today, I'll be stepping in to assist you with your escalated case. I'm pleased to inform you that we received an update from our support team to share with you.

I also appreciate your time and effort in providing a screenshot of the confirmation email you just received. You are indeed correct. Pearson VUE, with the assistance of our Support Team, has already rescheduled your exam to a later date. This was done as part of our ongoing efforts to coordinate with Pearson VUE for the rescheduling option of your AZ-104 exam.

In case you want to reschedule your exam to your most convenient date and time, please follow the steps below and ensure to process it at least 24 hours prior to the appointment to avoid the fee being forfeited:

1. Sign in to Microsoft Learn using the email address associated with your Credentials (certification) profile.

2. Click your profile photo avatar or name initials in the upper right corner and select Profile from the drop-down menu.

3. Go to Credentials from the menu inside your profile dashboard and select Certifications beside Applied Skills.

4. Scroll down to your AZ-104 appointment and choose the “Reschedule” link.

5. Once selected, you will be redirected to the exam delivery provider’s site to reschedule your exam.

Note: In line with Reschedule and cancellation, please know that it must be processed at least 24 hours prior to the appointment to avoid the fee being forfeited.

Meanwhile, I've reviewed the recent confirmation email you sent, and I can confirm that the updated name is now correctly displayed on their portal, as indicated by the email.

I'm happy to help you further if you need any additional support. Just let me know and I'll get back to you as soon as possible.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Warmly,