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'Pearson VUE Confirmation of Payment' and 'Microsoft Certification Exam Scheduled' name

Pearson VUE Confirmation of Payment and Microsoft Certification Exam Scheduled e-mails had been sent before my legal name was changed in my  certification profile. Would this be an issue before taking the exam? I mean point: 
  • Ensure the following details about your exam appointment are correct. If any information is incorrect contact Pearson VUE immediately so we can help you correct the details.

I contacted Pearson VUE and they say, ask directly at http://www.microsoft.com/learning/en-us/help.aspx and I am not sure if these confirmations can be sent again to confirm that my 'Pearson VUE Confirmation of Payment' and 'Microsoft Certification Exam Scheduled' e-mails are for the same person - me. I have also attached partial screenshot so you can imagine what I am concerned about. 

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Thank you in advance

Answer
Answer

Hello Marcel,

 

Indeed, as long as your name is updated on your Microsoft Certification profile your scheduled exams won’t have any problem.

 

For the testing center you may log in to Vue Support System to check or if you do not have any account you may also contact them directly through the below details to verify:

 

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact 

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

 

Kind regards,

Joyce_V
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Answer
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Hello Marcel,

 

Changes made into your Certification Profile name will also reflect in the testing centers within 24-48 hours. Hence, exam rescheduling is no longer needed.

 

Please make sure that your profile first and last name will match the first and last name on your Government IDs to avoid any issues on the exam day.  

 

If you are seeing a different name on the Testing Center Dashboard, please let us know.  

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

 

Kind regards,

Joyce_V
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

1 person found this reply helpful

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Last updated November 17, 2023 Views 333 Applies to: