pearson vue doesnot accepted my AADHARCARD

Hi mokurala,

Thank you for contacting the Microsoft community.

Having your exam revoked due to an ID issue is certainly not an experience we want you to have as I understand that you have presented your Aadhar card that you used previously with no issues. Allow me to provide further assistance with regard to your exam.

For us to verify your profile and check options for your exam, kindly share the information requested on the private message that I initiated. Furthermore, since your exam has been revoked, if the proctor created a case for you, please share the Case ID with me as well. To access the private message, kindly click on the message icon under the "Question Info" as shown in the image below:

If a case has not been created, it is best to call Pearson VUE directly to report your experience. To contact Pearson VUE, you can visit the Pearson VUE customer support page.

Furthermore, as per the Pearson VUE ID requirements, the Aadhaar card must be plastic/PVC hard copy with ghost image, embossed holographic logo, and guilloche pattern and all other forms of Aadhaar IDs such as letter, paper, and digital formats are not accepted.

Meanwhile, we are doing our best to make your experience better and we would love to hear your insights by submitting your Feedback and Complaints online as this will help us and our exam delivery providers to improve your experience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Kind regards,

Hi mokurala,

I hope all is well with you.

I just want to verify if you already contacted the Pearson VUE support team as they are responsible for providing assistance with your exam status and can also review the issue you encountered with the ID during the exam. This will allow them to offer you options on how to proceed with your exam, and they also have the ability to adjust and view available slots/dates. Please note that they typically respond within 3-5 business days.

Meanwhile, if in any case that you are not receiving any updates or responses from the Pearson VUE support team regarding your issue, kindly provide me with your case ID to the private message I have initiated along with the requested information so I can follow up on you behalf and provide you an update.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Kind regards,

Hi mokurala,

Wishing you all the best.

I just want to extend my assistance and check in on you to see if further assistance is needed. Please let me know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Kind regards,

Hi mokurala,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,