Pearson Vue | Exam Modification: Change the exam using same voucher

Hello, Vihanga Godakumbura.

Thank you for contacting Microsoft's Community. 

We would like to inform you that we moved your thread from Microsoft Credentials / Certifications / Certification Availability/Retirement to Microsoft Credentials / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue an exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Best regards

Hi Vihanga,

Thank you for contacting the Microsoft Community.

I understand that you would like to change your preferred test and the importance of ensuring that you are registered for the exam that best aligns with your current needs and objective. Let's get this sorted out for you to proceed taking your exam.

Please be advised that in order for you to change your preferred exam, the current scheduled appointment should be cancelled first. This should be done within 24 hours prior to the original scheduled date to avoid the fee being forfeited. You may proceed with a new exam registration once the original appointment expires.

Meanwhile, if you are an active ESI Learner (part of an organization affiliated with the Enterprise Skills Initiative), please contact the ESI support team directly. I've sent their contact details in a private message. Kindly use your work email address when creating a ticket with them. They typically respond within 3-5 business days.

Let me know if further assistance is needed to make sure that I have got you covered.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best regards,

Hi Vihanga,

We trust that you're doing well!

We are following up with you to see if you need any additional information about your concern so that we can make sure your needs are met.

We want to be as helpful as possible, so don't hesitate to contact us if you need anything more.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards, 

Hi Vihanga,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Best regards,