Pearson Vue | Exam Modification: Microsoft Certification reschedule.

Hello, Quratulain

Thank you for contacting Microsoft's Community. 

We would like to inform you that we moved your thread from Microsoft Credentials / Certifications / Other to Microsoft Credentials / Exams / Exam Registration and Scheduling / Other an exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Best regards,

Hi Quratulain,

Thank you for contacting the Microsoft Community.

I understand how crucial and urgent it is to have access to your exam after rescheduling. Let me provide you with the necessary details and assistance you need.

Since you've mentioned that you encountered an error while rescheduling your exam, which resulted in you being unable to attend, please contact your exam delivery provider directly for immediate assistance. You may inform them of your circumstances, as they have the necessary tools to further investigate the details and explore possible options and recommendations suitable for your concern. You can reach them via phone or chat using the contact information provided below:

Peason VUE: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact 

Should you require additional assistance after contacting them, please share the Case ID with me, along with any necessary information, through private message. This will enable me to follow up on your case on your behalf. Your cooperation is greatly appreciated.

For future reference, to ensure a successful rescheduling of your exam, please follow these steps:

1. Visit your exam program’s homepage and sign in.

2. Select the exam you’d like to reschedule or cancel from the Upcoming Appointments section.

3. Ensure that your changes are saved by clicking Confirm Reschedule on the final screen.

4. Check your email: Make sure you receive a confirmation email after rescheduling. Sometimes, emails from unknown senders may be marked as spam or junk, so check those folders as well. Additionally, check any other email addresses you may have.

For more information, you can refer to the Helpful resources for test-takers - Pearson VUE

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Kind Regards,

Hi Quratulain,

Thank you for your response.

To verify the details in your account, please share your complete learn username through our private message. This information is crucial for locating your account.

Your cooperation is deeply valued, and I want to assure you that this matter will be treated with the highest priority.

Hi Quratulain,

I appreciate your prompt response.

Using the details you have shared; I have already taken the liberty to escalate this issue to our Support Team to follow up your case and to check for feasible options and recommendations. For your reference, I have provided your case ID via private message.

You may send us a private message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. Your patience will be much appreciated.

Kind Regards,

Hi Quratulain,

Thank you for your response, and I understand how important it is to resolve this matter promptly.

Upon checking the status of this case, it’s evident that our Support Team is diligently working on this case and is currently awaiting a response from the back-end team. Meanwhile, for detailed information regarding your queries, please refer to our private message.

I will remain vigilant in monitoring this issue. You can expect updates on this thread within the next 3-5 business days or sooner, as soon as I receive any new information from the team.

Hi Quratulain,

I appreciate your patience while we resolve this case.

Great News! I have already received an update from our Support Team. Kindly refer to the private message to check for the resolution.

I hope this helps. Should you need additional assistance, please let me know by responding to this thread.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question. 

Kind Regards,

Hi Quratulain,

I appreciate your prompt response and the update.

We value your suggestion to consider an option in the future that allows users to set a general display name separately from the name shown on certificates. I want to assure you that your feedback has been shared with our Support Team to ensure it receives the necessary attention. Your input is invaluable and integral to our mission of continuous enhancement.

Furthermore, it's pleasing to know that you have already received the communication from Pearson Vue. To ensure you are fully supported, if you need any further assistance or have any other questions, please feel free to let me know. I'm here to help with anything you might need.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,

Hi Quratulain,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind Regards,