Hi Hariprasath,
Thank you for contacting the Microsoft Community.
I understand how important it is for you to complete your AZ-900 exam along with your discount. Allow me to provide you with the necessary information to assist you.
For us to locate and verify your account, kindly provide your complete learn username via the private message I initiated. Upon receipt of the details, this will enable me to take the necessary action.
Meanwhile, if your voucher is a company discount, or if you are an ESI learner (part of an organization or company affiliated with the Enterprise Skills Initiative), you must contact the ESI support team for further assistance. Please note that they specialize in assisting all ESI learners with any issues they may have. I have provided their contact information in the private message I sent.
If in any case you require additional assistance from our end after creating ticket with them, please share the Case ID with me through the private message I initiated. This will allow me to check the progress of your case on your behalf.
Furthermore, if you encounter any errors while creating a ticket, please don't hesitate to let us know by providing the requested details.
For future reference, please note that it is recommended that we use the official system test on the same computer and in the same location, as using a different internet speed checker may result in a different speed that Pearson Vue Software may detect. In addition, it’s essential to thoroughly review the technical tips and ensure that all technical requirements are met before taking the exam. For detailed information, please refer to the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.
Kind Regards,
