I am a 5th year medical student who had exam issues and termination during my SJT exam today. Please could you kindly advise? I had the Person Vue online SJT (Situational Judgement Test) exam today. It was online due to Covid-19 and was proctored. However, it was terminated abruptly, and while I was told I could rebook, I have not received any advice or support about how to do this. Logging into my account and rebooking is not working either. Please could you help as a matter of urgency as the test window for this exam ends this weekend (23/01/21) - which is in 2 days!
Prior to starting the exam, I asked the proctor for advice regarding headphones. I had bluetooth headphones but not wired headphones. I asked about advice about completing the video questions which had sound as I did not have compatible wired headphones.
The proctor advised me to begin the exam and that he would provide a response to my question later after checking with his superiors.
After 25 minutes had elapsed, I had not yet received a response from the proctor. Then, I was faced with a video question and when clicking on this question the video started playing with sound. Since I did not have compatible headphones, at this point I instantly muted the sound, and used the subtitled transcript for the video without playing any further sound to answer the question.
Within 30 seconds of the video playing, the proctor sent me a message via the chat function informing me that he is required to urgently terminate the examination based on superior advice because I played the video out loud. Apparently, other students who have sat the SJT exam without headphones have played the videos out loud and did not experience any issues with this, nor did they have their exam terminated.
At the point of termination, the proctor advised me that I would be able to rebook the exam with headphones. I then apologised for playing the video, and I asked if I could continue the exam if I mute the video questions. I was told that I was unable to resume and continue the exam, and that it would be terminated immediately. I was told to contact Pearson Vue with the case reference number provided to rebook my exam.
I have spoken to Pearson Vue who advised to send an email outlining this issue. I have not yet received any advice or guidance about rebooking my SJT exam. I am very anxious and worried as I have not yet received any advice about this situation, and I was not given any verbal warnings before I had my exam unexpectedly terminated. I have been waiting all day to hear back but have heard nothing. It has been over 6 hours since my exam and I have not yet received any support. I have contacted Pearson Vue via telephone but they cannot help and have advised me to email instead. I have not yet received a reply to my email and do not have time to wait given that the exam window closes in 2 days!
At present, I am unable to reschedule and nobody is contacting me from Pearson Vue support. I have worked so hard to get to this stage, and this was the most important exam of my life. As the last few exam slots for the SJT are this weekend, this is an urgent matter and, I would really appreciate it if you could provide some advice about what to do in this situation, who to contact and how to rebook my SJT exam as a matter of urgency.
Please could Microsoft reassure me that I can rebook/reschedule my exam and provide me with more information as I am very stressed and worried?!
Please kindly offer your support - I would really appreciate it.
Kind regards
Zach
