Before starting with the questions, the Microsoft indications for the exam stated that there is a possibility to DO a break during the exam. I looked for the break button or further indications, but I couldn't find one as there was no break button in the guidance pages before the questions. And since I was not sure, I clicked on the chat button to ask the proctor, but the chat didn't open up (I assume a software issue). So, I just went by myself to the toilet and got back before even starting with the questions (the actual exam).
During the exam suddenly the message appeared that my exam was annulled and I was kicked out of the exam.
I don’t understand why I was disqualified considering that A) I got counterintuitive information between Person Vue and Microsoft’s guidance and B) I tried to contact the proctor via the chat function but it didn't work C) I didn't even start with the questions.
I contacted the Microsoft VUE support and was greeted from an unfriendly support team member who put pressure on me to rush through the process and at the same time asked me twice both for phone number and email. In addition, before starting the exam I enquired if I can use earplugs to focus better on the exam and the proctor didn't know it/took 15 minutes to "research" it till I told her I will do without them because I was doing the exam during company hours. The only reply I got one day later by email is that my exam was revoked and that I if I wanted to redo it I would have to pay again for it. I am very disappointed with this especially considering the fact that it cost CHF 130 (around 150 USD)! Also, browsing the internet, I have seen that this has happened before.
I will need the certification for work and thus will have to write the exam again. Is there any possibility to do it again without needing to repay for it?
