Pearson Vue | ID not accepted: Is it possible to reschudle my exam and enjoy my voucher even if it's expired, due to an unforeseen administrative problem ?

Hello, Chakir nabil.

We would like to inform you that we moved your thread from:

• Microsoft Credentials / Certifications / Other 

to:

• Microsoft Credentials / Exams / Exam Registration and Scheduling / General Registration Questions

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

Kind regards,

Thank you sir and sorry for the mess

Hi Chakir,

Thank you for contacting the Microsoft Community.

I commend your commitment to advancing your skills and demonstrating your expertise by undertaking the AZ-500 exam but encountered an issue with the ID policy. Allow me to extend my assistance to have this resolved.

Please note that Paper form of Ids is not acceptable. They recommend providing PVC documents of id proofs.

For immediate assistance with rescheduling your exams, the best action to take is to contact the Pearson Vue support team. They have direct access to your exam appointment and the right tools for modification and rescheduling purposes. Please find the direct contact in your region through the links below:
 
Pearson Vue: https://www.pearsonvue.com/us/en/microsoft.html?tab=help-and-support#contact

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message along with the requested information to locate and verify your account.

Please be advised that to access Pearson VUE exams, it is important to comply with their ID Policy. Please know that if there are some discrepancies with your ID, you may be prohibited from starting your exam. Additionally, you may not be allowed to reschedule your test, and you may forfeit your exam fee. You may also visit Pearson VUE Online Testing Guide for additional information.

Please note that Pearson VUE cannot accept restricted IDs prohibited by law from being photocopied, digitized, or captured on camera for identification during online testing.

For further information, you can also refer to the identity verification or Microsoft OnVUE exam information on the Pearson VUE website.

Pearson VUE strives to provide the best possible testing experience for you. However, if you encounter any problems or dissatisfaction before or after your exam, they would like to hear from you. Your feedback is valuable for them to improve their services and address your concerns. You can submit your Feedback and Complaints | Pearson Qualifications online.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Chakir

I trust all is well with you.

To ensure everything is covered, I just want to make a follow up if you are able to contact the exam provider and report the incident and request for reschedule for your exam.

Please let me know if you need additional assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

hi GerardM_B6,

Thank you so much for your comprehensive answer, I just saw your message sorry, i will keep contact with paersonvue support and will get in touch back to you to inform you, thank you for the quality of your support 🙏

Hi Nabil,

I trust all is well with you.

Kindly let me know if you are the same person who posted this thread.

You're welcome. Once you have established connection with the Pearson Vue support team, please continue communicating with them as they have the right tools and access to your appointment to make modifications like rescheduling requests.

Please let me know if you need further assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi GerardM_B6 ,

Yes I am sir. I have keeped contact with paersonvue support and I received a mail that saying it is not possible to get another voucher (I will post the mail content at the end of this message). For me it is unfairness because I didnt even pass the exam and as i said before, every relevant data on my id card was readable, it was just broken in two pieces but but these two pieces were stuck together with transparent sticky tape ... so for me it is an uncommercial and unfair position from personvue, sorry to say what i think but that is what I feel. As I said, I had a passport that was outdated and i present this to the instructor but I had too a picture of my ID on my pc but the instructor didnt ask me for this and because i was nervous i didnt think about it ( moreover I thought ID card had to be at the time T of the exam taken in picture) so for me I may have the right to enjoy another voucher

Best regards,

Nabil Chakir

content of personvue mail:

**PLEASE DO NOT REPLY TO THIS E-MAIL**

ref:!00D300Py8.!500KX02H7OZ:ref

So there is an multionational entreprise like Microsoft which wins billions a year that doesnt want to permit a simple man who just wanna learn and enjoy a voucher he received from the instituion in where he follows a cybersecurity bootcamp, ................. Please answer me and i will never give up because when i am in my rights i never give up as dying animal,........ I am waiting for a solution !!!

Hi Chakir

I trust all is well with you.

I understand the importance of rescheduling the AZ-500 exam for you, and we are here to help. We kindly ask you to log in to the same account that you used to post this thread so you can access the private message I initiated. Please provide the requested information so we can locate and verify your account. From there, we can check and provide recommendations and resolutions.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi GerardM_B6,

The access is denied for private message even if i am connected, i can't see it. I give you a screenshot to notice that. But yes I have already received one message 2 weeks ago and because i didnt response enough soon, the message disappeared,

Best regards,

Chakir Nabil