PEARSON VUE ISSUE WITH CONNECTION WITH WOWZA -- EXAMS !

I can't pass system check on ***Removed*** failing on streaming check with wowza:

error message displayed:

Video streaming connection results and requirements:

  • Your home/office network failed to connect to the required video streaming service.

  • The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.

How to connect to our video streaming service:

  • Contact your network administrators and ensure the following:

    • Any network filtering software is disabled

    • WebRTC WebSocket connections must be allowed to *.*.cloud.wowza.com on TCP port 80, 443, 1935.

YET I DID EVERYTHING THEY RECOMMENDED, DISABLED FIREWALLS, ADBLOCKS, ALLOWED CONNECTION TO SITES, AND YET THE SAME CONNECTION ISSUE WITH WOWZA DURING THE REGISTRATION PHASE! I DON'T UNDERSTAND WHERE THE PROBLEM IS COMING FROM! HERE IS MY CONNECTION ON THE DAY OF THE EXAM, GIVE OR TAKE 5 MINUTES:

* DOWNLOAD SPEED: 370.13 MB/S

* UPLOAD SPEED: 298 MB/S

* 4MS LATENCY.

HAS ANYONE FOUND A SOLUTION?

***Move thread from: Microsoft Certified Trainer / Exams / Registration Issue / Pearson Vue***

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Answer
Answer

Hi Indatawetrust,

I appreciate your response. I am glad that your exam is now rescheduled.

To avoid revocation of the exam, please be advised that it is recommended that we use the official system test on the same computer and in the same location, as using a different internet speed checker may result in a different speed that Pearson Vue Software may detect.

For detailed information, kindly refer to our private message.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

IvyV_P12
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated June 27, 2025 Views 1,369 Applies to: