Pearson Vue | Log-in issue: Azure certification Login

Hi Team,

I was registered for AZ-900 **Removed**. When I tried to login to Pearsonvue portal , it did not identify the account and all attempts of password reset failed with message of No Account found.

I tried to reach out to Pearsonvue chat support where Hazel from the team told me that I need to reach out to Microsoft , which I am really confused.

I tried to check under My profile --> Credentials-->Applied Skill but that is showing blank.

Could you please help on how could I login to exam link and what is wrong. How could I take an exam if I am not even able to login to test provider portal and test provider is asking me to reach out to Microsoft.

Request your support so that I could login and any possibility of consideration for re-taking the exam as I may loose the amount I paid for booking the same.

Below are the details I received on registration from Pearsonvue which they are not able to support now

Candidate: **Removed**

Candidate ID: ‎**Removed**

Registration ID: **Removed**

Date: ‎**Removed**

Time:**Removed**

***Personal Information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Anurag,

Thank you for contacting Microsoft Community.

I understand that you are unable to log in to your Learn profile. I am totally aware of how important it is for you to access your account. Allow me to extend my assistance to have this resolved.

For us to locate and verify your account, kindly provide the requested information through the private message I initiated. This will help me

investigate further.

Please be advised that if you are an ESI Learner, it is best to reach out to the ESI Support Team for immediate assistance. You may inform them of the situation that you experienced. Please make sure to log in using your work email address and they typically respond within three to five business days. I provided their direct contact details to the private message I initiated.

Should you need additional assistance after obtaining the Case ID for exam provider, kindly provide it through the private message.

In order for you to successfully access your Learn profile, you must log in to your Learning Dashboard using the same email address you used when you created your account or when you registered for the exam. Please Log in to Microsoft Learn using all the possible Microsoft accounts that you have.

Furthermore, you can follow the steps below on how you can log in to your Learn profile:

1. Make sure you have the latest browser (Edge/Chrome/IE or Mozilla Firefox) and try using your browser in InPrivate/Incognito. 

2. Clear browser cache and cookies and allow all cookies/third party cookies on your browser settings. 

3. Sign into your Microsoft Certification Dashboard.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Anurag,

I trust all is well with you.

To ensure everything is covered, I just want to follow up if you are able to access your Pearson Vue account.

Please let me know if you need additional assistance. I'm more than happy to help.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Sincerely,

Hi Anurag,

I trust all is well with you.

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Sincerely,