Pearson Vue | Log-in issue: I can't access my Pearson vue account

Hi Microsoft support,

I have already purchased and booked my AZ-900 exam ***REMOVED***, but I can't access my Pearson vue account. The exam is fast approaching. I already contacted Pearson Vue support, but they cannot provide account details. Kindly help


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Answer
Answer

Hi Ernesto,

Thank you for contacting the Microsoft Community.

I understand the urgency of gaining access to your Pearson VUE account, as it is essential for your upcoming AZ-900 exam appointment. Allow me to provide you with the best next course of action to take.

To access your Pearson VUE account, begin by logging into Microsoft Credentials and scheduling an exam. During this process, you will be prompted to provide essential details, including your name, email address, and residential address. Once you have completed the required fields, click "Submit," which will redirect you to the Pearson VUE dashboard. From there, you will be able to successfully access your Pearson VUE account.

Kindly see the image below for your reference.

Kindly be advised that if you are looking for the email and password for your Pearson VUE account, you should direct to Pearson VUE, as they have direct access to your account.

Meanwhile, if you are trying to access your AZ-900 exam, you can follow the steps provided below.

  1. Sign in to your Learn profile using the email address you registered for the exam.

  2. Click on your profile icon (photo avatar or name initial) in the upper-right corner of the page.

  3. In the profile menu, choose Credentials (or Certifications, depending on the updated layout).

  4. Scroll down to find your upcoming exam appointment listed there.

If your exam isn't appearing, ensure you're signed in with the correct email address. You can also check the confirmation email you received after registering the exam for a direct link to access your appointment

If you need any additional assistance, please provide the information I requested via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

With appreciation,

Michael_B07
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated March 29, 2025 Views 45 Applies to: