Hi noreen,
Thank you for contacting the Microsoft Community.
I understand that technical difficulties interrupted your exam, hindering your ability to complete it. Let me provide you with the necessary details to address this issue and move forward.
Please note that according to the about online exams with Pearson Vue, any technical issues encountered during your scheduled exam appointment must be reported to the exam delivery provider immediately for further investigation. They have direct access to your appointment and can provide recommendations such as rescheduling or other retake options. Their contact details are provided below:
Pearson VUE: Microsoft certification testing | Help and Support (pearsonvue.com)
Meanwhile, if you have already contacted them and were given a case ID, kindly provide us with the requested information sent via the private message. This will enable us to conduct a thorough investigation and proceed with the necessary next steps. It will also help us locate and verify your account.
Moreover, if you are an active ESI Leaner and have utilized a company discount on your exam, it is best to reach out to the ESI Support Team through your work email directly as they have the right tools to successfully reschedule your exam using the same discount. They typically respond within 3-5 business days. Please see our private message for their contact information.
Additionally, please ensure that you meet the OnVUE Candidate Technical requirements to avoid any system issues. Use the same computer and location for the exam to verify compatibility with OnVUE software. Log into your computer as an administrator to check for and stop any background processes. For help with enabling administrative permissions, refer to the documentation for Windows and Mac.
Furthermore, the time and effort invested in scheduling an exam is something that should not be underestimated, and I want to make sure all your hard work will be worth it. Your feedback is valuable and will help us improve, not just for you, but for future candidates too. I encourage you to share your experience through this link as your input helps us enhance our services and better support our candidates in their exam journey.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Warm Regards,
