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Pearson Vue | No Show | Missed | Missed Exam Due to Time Misunderstanding - Request to Reschedule

Dear Training Support Team,


I hope this message finds you well. I am writing to inform you that I unfortunately missed my scheduled exam via Pearson VUE due to a misunderstanding regarding the time format.


Here are the relevant details for your reference:


  • Exam: MS-900 - Microsoft 365 Fundamentals - English (ENU)

  • MS ID: ***removed***

  • Registration ID: ***removed***

  • Date: ***removed***

  • Time: ***removed***


I mistakenly interpreted the exam time as 01:30 PM and, as a result, I missed the opportunity to take the exam.


I would greatly appreciate your assistance in rescheduling the exam, as I am committed to my studies and eager to complete this assessment.

I have already reached out to Pearson VUE regarding this matter, but their response was not favorable. Please find below the response:


"Dear Test Taker,

Thank you for testing with Pearson VUE. We are contacting you in regards to your request to refund your Microsoft exam scheduled for 22 Jun 2025

At this time, we are unable to refund/reschedule this exam as the appointment was scheduled through your online account and not Pearson VUE. It is the candidate's responsibility, when scheduling online, to review the confirmation email to confirm the information is correct and to be prepared for the date scheduled.

Please note, that Microsoft requires (24 hr.) in advance, before your scheduled appointment time, to reschedule or cancel the registration
 

Regards,
 


Program Coordinator 

Customer Support Specialist

Pearson VUE 


Learn more at PearsonVUE.com



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Thank you for your understanding and support.


Best regards,

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

|

Hi Platonas,

Thank you for contacting the Microsoft Community.

I completely understand how important it is for you to reschedule your MS-900 exam. Rest assured, I am dedicated to offering you all the necessary information and support you need.

We understand how time zone differences can sometimes lead to confusion, and we truly empathize with your situation. Since the exam was booked through your online account, it is the candidate’s responsibility to verify all appointment details, including the time zone, as outlined in the confirmation email. To help prevent similar issues in the future, we highly recommend double-checking the exam schedule and time zone settings during registration and in the confirmation email. This small step can make a big difference in ensuring a smooth testing experience.

Meanwhile, to check further options on our end, please also provide us with your profile details as well as the Case ID from the Pearson Vue team and any relevant information through a private message. If the hyperlink provided earlier doesn’t work, kindly locate the private message icon as shown below:

Image


I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Carl_M4
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Carl,

I have provided all the needed information through the private message.

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Hi Platonas,

I appreciate your confirmation of this. 

I have now escalated your case to our Support team for further assistance regarding with rescheduling your MS-900 exam. You may send us a Private Message if you want to know the status of the escalation. At the same time, I will be updating this public post every 3-5 business days. 

I appreciate your understanding and patience with this. 

Best regards,

Carl_M4
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Thank you Carl for your support!

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Question Info

Last updated June 27, 2025 Views 27 Applies to: