Pearson Vue OnVue Screen stuck while verifying my details through shared link on mobile "Uploading and verifying photo" for AZ-900 certification exam.

Hello Janmenjaya.

Thank you for contacting Microsoft's Community.

We would like to inform you that we moved your thread based on the information you have provided from Microsoft Credentials / Certifications / Certification Verification Requests to Microsoft Credentials / Exams / Exam Providers/Testing Centers / Pearson Vue.

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

Kind regards,

Hi janmen,

Thank you for contacting the Microsoft Community.

I understand the challenges you encountered while trying to verify your details for the AZ-900 certification exam, as we strive for a seamless and satisfactory experience. Allow me to offer you additional information on how to reschedule your exam.

For us to verify your account and the status of your exam, kindly provide us with the requested information through the private message that I initiated.

Normally, once a system or technical issue is encountered, it must be reported to Pearson VUE immediately for further investigation as they have direct access to your appointment and can provide recommendations such as rescheduling and other options. In case you scheduled the exam using a company/ESI discount, the best team to seek assistance with is our ESI Support Team, as they handle company discounts and coordinate with Pearson VUE directly about your exam. I have provided their contact details through the private message.

They typically respond within 3-5 business days and if you already have an open ticket with the corresponding team, please provide us with the Case ID through Private Message. This will allow us to follow up your case with them if you did not hear from them.

Additionally, you might want to consider taking the exam at a testing center for a smoother test experience or use alternative equipment that meets or exceeds the Recommended Specification stated on the OnVUE Technical Requirements for the Candidate page if still want to continue taking it online. Moreover, you may also provide feedback through the Pearson VUE website regarding your experience, your feedback will be well appreciated as it may help in improving the service and quality of the testing center.

Furthermore, since you did all the necessary steps needed for the check-in process and camera still lock, there might have been a loss of connection. In such a case, you can seek assistance through the Pearson OnVUE Support live chat, as outlined in our public document About online exams with Pearson VUE | Microsoft Learn.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi janmen,

I hope you're doing well.

As part of my commitment to ensure that you are well covered, I am extending my assistance to confirm if you have already contacted the Support Teams, and if a resolution has already been provided. Should you need further assistance, feel free to let us know.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best Regards,

Hi janmen,

Since we have not received a response from you, we'll proceed in closing and locking the case. Please note once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Best Regards,