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Pearson Vue Proctor revoked my exam because I moved little from webcam.

Hello

I was taking AZ900 exam on ***removed*** 2023. Pearson Vue Proctor revoked my exam because I moved little away from webcam to silent my ringing smartphone which was kept away from my testing desk. As per the policy, I kept my phone away from my testing desk. Phone got rang in between the exam. I didn't even stood up or moved completely from webcam to silent it. If you see recording I was visible in the webcam. Proctor revoked my exam saying violation of policy and asked to contact to support team.

Is there any way I can retake or reschedule this exam without additional cost?

Thanks

***Moved from: Microsoft Certification / Exams / Other***

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Answer
Answer

Hello Yash,

Thank you for contacting the Microsoft Community.

I am sorry to hear about your experience when you are just trying to take your exam. Allow me to provide the right support team that can assist you in rescheduling and provide additional help if needed.

For immediate assistance to reschedule your exam without cost, you can reach out to your exam provider regarding your rescheduling to a new date. They will create a separate case with a different reference ID and assist you from here. You may contact them to assist you with the availability of seats and have this updated over the phone. Please see the contact details below and pick your exam provider:

 

If you have already reached them, and in need of further assistance, kindly provide the Case ID along with your account information for verification, so we can have it escalated and investigated with the support team. Please reply to the private message I have initiated.

Additionally, since we value your feedback, to improve the services being offered, kindly provide your feedback or complaints by clicking this page.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated July 12, 2024 Views 239 Applies to: