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Pearson Vue | Revoked Exam: how to reschedule my pl 400 exam , from Pearson VUE i'm attended the exam but they closed my exam

i'm attended the exam with Pearson VUE i.e., pl 400 Microsoft power platform certification. when i were going to start the exam proctor asked me identity so i have provided PAN card, but that was no clarity may be , so proctor asked to provide any other identity. so I told to wait for 1 min, i will bring my passport. so i went for that passport and came back. then when i checked back my system proctor closed my exam and i cant able open again. even i came less then 1 min only, why she closed the exam i don't know.

so on this issue i'm connected with Pearson VUE support team. they suggested as below.
Thank you for contacting Pearson VUE.

We understand your concern and sincerely apologize for any inconvenience caused. After reviewing the details of Case

Due to the security irregularities detected, we must inform you that any future exams will need to be taken in person at a designated test centre. This measure ensures the integrity and fairness of the examination process.

We are unable to provide additional details regarding this matter. For further assistance, we kindly recommend contacting [Microsoft directly]. You may reference your case ID with them

Pearson VUE. team suggested to connect with Microsoft directly. So could you please check on this and please reschedule the exam.

PFB details of mine.

***removed***


***Personal Information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions form more information on how you can protect your privacy***

Hello Sreepathi.

 

We are pleased that you have contacted Microsoft Community. We hope you are having a wonderful day.

 

Regarding your query on issues related to exam/schedule concerns, we need further support on this matter from our Exams Team who will be able to assist with this request.

 

At the same time, you can rest assured that the Exams Team will take good care of your issue and a solution will be provided.

 

We would like to inform you that we moved your thread from the original topic to Microsoft Credentials / Exams / Exam Registration and Scheduling / Scheduling with Pearson Vue. An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum.

 

Kind regards,

Beatriz Garcia.
Microsoft Community Support.
Support Hours: Monday to Friday 7:30–17:30 EST
(Except US Public Holidays)
Estimated Response Time: Within 1 business day.

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Hi Sreepathi,

Thank you for contacting the Microsoft Community.

We completely understand the level of support you require to reschedule your exam, as your proctor closed it while you were away retrieving your passport for the identification process. Have no doubts, I'm here to assist you.

To fully verify your account and provide you with accurate responses, please share the necessary information I requested through this private message.

Meanwhile, if you are an active learner in the Enterprise Skills Initiative (ESI), please get in touch with the ESI support team. They specialize in addressing exam-related concerns for ESI learners and will coordinate with Pearson VUE to reschedule your exam efficiently. For smooth communication, you can send them your Pearson VUE case ID. I've included their contact information to our private message.

Moreover, you can submit a Feedback and complaint through Pearson VUE as they are also eager to improve their services. By providing detailed feedback, you help them understand the areas that need enhancement and contribute to the overall improvement of their offerings.


I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Paolo_M15
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Sreepathi,

As my top priority is to ensure you receive the best assistance possible, I am following up to check whether you have been able to get in touch with the ESI support and if they provided you with a resolution. Should you require assistance from our end, please send us the requested details through this private message so we can further investigate.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Paolo_M15
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Sreepathi,

I hope that you're doing well.

We have not received a response from you, this case will now be closed and locked. If you require further assistance, please post a new question.

Best regards,

Paolo_M15
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated February 19, 2025 Views 27 Applies to: