Pearson Vue | Revoked Exam | Looking Offscreen | Request for Reschedule/Refund – Unfair Exam Cancellation

Hi Thanvitha,

Thank you for contacting the Microsoft Community.

I understand how important your AI-102 exam is and appreciate the effort you've invested in preparing for it. I want to assure you that we take your concerns seriously and are committed to assisting you.

To enable us to investigate this matter thoroughly, please provide your profile details and any relevant information via a private message. If the hyperlink earlier doesn’t work, kindly locate the private message icon as shown below:

If you are an active ESI Learner, please contact our ESI Support Team directly, as they handle issues related to exam disruptions, rescheduling, and refunds especially when a concern involves exam proctoring or technical issues. They can coordinate with Pearson VUE to explore options such as rescheduling or issuing a refund. You can reach them using the contact information shared in the private message.

Additionally, we also value your feedback, particularly regarding your experience with the exam proctoring process. You can submit your feedback or report concerns through the Feedback and complaints | Pearson qualifications, which helps us improve the service for all candidates.

For future reference, please be aware that during exams, policies typically require candidates to keep mobile devices in the room but out of arm’s reach. If you need to access your device for any reason, you should alert the proctor and wait for their permission before reaching for it. For detailed guidelines, please review the Pearson VUE Online Testing Guide and About online exams with Pearson VUE | Microsoft Learn.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Hi Thanvitha,

I truly understand how disappointing and frustrating it must have been to receive news of your certification exam cancellation especially after investing so much time, effort, and preparation. Your dedication is evident, and I want to assure you that your situation is being taken seriously.

Upon reviewing your profile, I found that your exam was booked using a company discount or voucher provided by the organization. In such cases, the ESI Support Team is the appropriate channel to assist with issues related to vouchers, account access, and scheduling.

Please contact the ESI Support Team using the details provided in the private message. When reaching out, kindly mention that your exam was booked using a company voucher and include any relevant information or your case ID to help them support you more efficiently.

If you encounter any issues creating a support ticket or contacting ESI Support, please take a screenshot of the error message and share it with us. This will allow us to review the issue, suggest alternative options, or escalate your case if necessary.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Thanvitha,

I appreciate your confirmation.

I am glad that you are able to create an ESI Support ticket with no issues. Should you require additional assistance, we kindly encourage you to continue coordinating directly with the ESI Support team, as they are best equipped to address your concerns moving forward.

As our goal is your best experience, please let me know if you need additional assistance from our end, I'll be more than happy to help you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.