Pearson Vue | Revoked Exam | Using of Mobile Phones: Bad Experience With PL 300 Exams

I had very bad experience with PL 300 exams, I started the exam the exam was going smoothly but after 25 questions the screen got blank, I click on chat button and ask to proctor, another technical person came and ask to me to show your room 360, I showed to him and then he asked me to Relaunch/Restart this OnVUE again I did, the exam got resumed, there were 58 questions in my exams, I had completed 30 question within first 40 minutes, because I was well prepared for it, Suddenly the proctor close the exam without informing me anything.


According to the exam I put my phone away from my approach and the phone was on silent mode completely, before closing the exam the I felt someone calling me on my phone number but I didn't pay attention assuming that some of my friend could be calling, so I ignored and keep an eye on laptop.


The exam simulation closed without any reason, and after 5 minutes I picked my phone and saw that the proctor was calling during the exam. That is totally unfair, Microsoft mentioned that you have to keep away your phone from the desk etc, they didn't mention any where that you have to un-silent the phone proctor will call you and you have to respond.


Now I don't know what's going to happen because I am waiting for the final email that will be sent by Microsoft.



***Moderator moved this thread from Microsoft Certified Trainer / Exams / Exam Item Challenge*** 


Answer
Answer

Hi ATTA,

I appreciate your prompt response as I understand your frustration for the experienced you've had with your examination.

Moreover, to proceed with further investigation of your case kindly provide the additional requested information in the private message, as this will allow me to forward this case to our back-end Support Team for escalation to have viable options and recommendations.

Kindly also confirm if you were able to reach to the  Pearson VUE support (they typically replies 3-5 business days) directly as they have the tools to modify your exam, and can investigate what happened to provide options available for you.

If you have reached to the Pearson Vue Support Team, kindly share the Case ID that they will provide you in the private message I have initiated.

We humbly ask for your patience and understanding as we continue to resolve your issue.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank You.

Best Regards,

Steven_B29
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated December 13, 2024 Views 227 Applies to: