Pearson Vue | Revoked Exam | Using of Mobile Phones | EXAM PROCTORED BEFORE I GIVE FURTHER EXPLANATION

Hi METTA,

Thank you for contacting the Microsoft Community.

I understand how important it is to finish your PL-400 exam since you have spent time and effort to prepare. Allow me to provide you with the next best steps to take.

For us to locate and verify your account, kindly provide the information that I requested in the private message that I initiated.

Please be advised that according to FAQs for online proctored exam, any issues encountered before, during, or after the exam should be directed to the Pearson Vue support team. They can provide options or recommendations to reschedule your PL-400 as they have direct access to your exam appointments.

If you already reached out to Pearson Vue and received a case ID, kindly provide it to me through the private message I initiated along with additional information. This will allow me to forward your concern with our support team and expedite a resolution for you. 

Meanwhile, we are doing our best to improve your experience. we encourage you to provide your feedback through the Feedback and complaints | Pearson qualifications form and give a detailed explanation of your experience during your exam.

Additionally, please note that according to Pearson VUE Candidate Rules Agreement during the exam, we kindly ask that all participants adhere to the guidelines to ensure a fair and smooth experience for everyone. Certain actions are discouraged to maintain the integrity of the examination process, but are not limited to, failing to follow proctor instructions, looking off the screen, mumbling or speaking aloud, covering your mouth or face, using unauthorized materials (e.g., mobile phones, recording equipment, writing materials), interacting with third parties intentionally or unintentionally, or leaving the webcam view. Violating any of these guidelines may result in the cancellation or revocation of your exam.

Since you mentioned that your phone keeps buzzing due to notifications, please be aware that according to Pearson Vue's FAQs, using your phone for anything other than speaking with a proctor could lead to the revocation of your exam. I understand that the sound of notifications can affect your focus during the exam. During these times, you may inform the proctor if you are allowed to use your phone to turn off the notifications.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Best Regards,

Hi METTA,

I hope is well with you.

As my goal is to assist you fully, I just want to know if you were able to contact Pearson Vue and received a case ID, kindly share it with me to our private message, and I will do my best to help. To access the Private Message, kindly click on the message icon under the "Question Info" as shown in the image below:

Hi METTA,

I trust everything is well with you.

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Sincerely,