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Pearson Vue Score Report says I passed, email from MS Certification Program says I failed. What?

I took the AZ103 exam yesterday for Azure Administration.  During the exam the practical lab portion crashed twice, but the testing facility was able to get with MS and have it fixed.  I completed the test, but no score was given.  Just a notice to go to www.microsoft.com/learning/dashboard to see my score report.  The person at the testing facility said it could take up to an hour for the results to show up.  When I go to Pearson view site I see this.

When I view the score report it says I passed.  Below are snips from my score report PDF file.

Whoever, several hours later I got an email from Microsoft Certification Program <*** Email address is removed for privacy ***> stating I did not pass the exam.  During my exam it crashed and they testing center had to call MS support to get it going again, but I was able to finish it.  I'm not sure if this is causing and issue or not.

This email is really causing me stress.  I've contacted Pearson Vue and they said to contact MS when I called a number they told me to come here.  I'm not sure what's going on but it's really causing me some stress.  I don't know if anyone from MS checks here to look into this.  

Answer
Answer

Hi RickN#,

Apologies for the inconvenience.

Usually, after passing an exam, it will take 24-48 hours for the exam score result to appear on your MCP profile dashboard.

However, we are already aware that there are some candidates having this same issue that they passed the exam but unable to see the score results on their dashboard or they will be receiving an email to retake the exam.

To confirm the information here on my end, please respond to the private message I have initiated asking for your account information to locate and verify your account. To view your private message, see image below:

 

I’ll look forward for your response.

If this solves your problem, please indicate “Yes” to the question below so that other learners can benefit. Additionally, please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed and be locked. Please be aware that after a case is locked, we will not be able to respond, even on private messages. If your concerns were not fully resolved, please post a new question so that we may proceed in assisting you.

Kind regards,

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Last updated June 24, 2024 Views 2,655 Applies to: